Return & Refund Policy

1. Overview

This Refund Policy outlines the terms under which refunds may be granted for payments made on Lokamalayali.com. All transactions are processed securely via Razorpay.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• Duplicate payment made by mistake
• Technical transaction failure resulting in double debit
• Service not delivered due to verified internal error

3. Non-Refundable Situations

• Change of mind after payment confirmation
• Incorrect information provided by user
• Services already delivered or published
• Delays caused by external third parties

4. Refund Request Procedure

To request a refund, users must email support@lokamalayali.com within 7 days of transaction. Please include:

• Transaction ID
• Date of payment
• Proof of payment
• Reason for refund request

5. Processing Time

Approved refunds will be processed within 7–10 working days. Refunds will be credited to the original payment method via Razorpay. Actual credit timelines depend on banking partners.

6. Cancellation Policy

Orders or services may be cancelled before processing. Once services are initiated or delivered, cancellation may not be possible.

7. Dispute Resolution

If a dispute arises, users are encouraged to contact us directly before initiating chargebacks. Fraudulent chargebacks may result in suspension of services.

8. Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on this page.